Terms and Conditions
On this page you will find all the legal information you need to know about. We have highlighted the main points for each document to make it easier to digest. We do suggest that you read the full terms and conditions before making a purchase or buying services from us. We also suggest checking this page regularly to see if we have updated our terms and conditions. We will also email you if things change.
Webstore Terms & Conditions
- To place an Order you must be 18 years of age or over and be accessible by a geographical landline telephone (not a mobile phone).
- The price for the Products will be the price indicated on your Invoice.
Returns & Refunds
- If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 14 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services.
- Exceptions to the right to withdraw from the contract. (i) Products. You may not return a Product and claim a refund if the Product concerned is: a) Software which we supplied to you sealed and unused and you have broken the seal
- Conditions to exercise the right to withdraw from the contract. You can exercise your right to return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement provided: (i) You inform us of your decision to cancel the contract within 14 Calendar Days of delivery of the Product or the date you purchased the Services; and (ii) The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and (iii) The Product(s) are returned in accordance with the procedure described. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
- Procedure to follow to claim a refund under your right to withdraw from the contract. Please telephone us on 01273 806 939 between 09:30 and 17.30 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.
- For all third-party products warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to us by phone.
Website Terms & Conditions of Use
Please click the .pdf link below to view our website terms of use.
WebStore Terms & Conditions of Use
Please click the .pdf link below to view our webstore terms of use.
In Store Purchase & Return Policy
Please click the .pdf link below to view our In store terms.
Our Privacy Policy
Please click the .pdf link below to view our privacy policy.
Refurbished Items
Please click the .pdf link below to view our terms & conditions relating to refurbished goods.
Reload - Terms of Use
Please click the .pdf link below to view our terms and conditions relating to Reload.