We hope this page will answer all of your questions regarding our services, but if not contact us using the form on the left.
Q. How far in advanced do I need to book an appointment?
A. The sooner the better. You have a better chance of getting a visit convenient to you if you book well in advance.
Q. Is there a call out charge?
A. No. We don't charge for a call out. We just bill for the time we spend with you. Nothing else.
Q. How much do you charge?
A. Please visit our pricing page for more info.
Q. What happens if you damage my equipment whilst working on it?
A. The Mac Man and all associates are insured for such events. We have public liability insurance up to £1,000,000
Q. Can I cancel my appointment at any time?
A. Yes you can, but ideally The Mac Man would like at least 2 hours notice before the appointment start time. You will not be charged to cancel your appointment.
Q. Where are you based? How far will you travel?
A. We are based in Brighton, East Sussex. We are willing to consider most distances. A 30 mile radius around Brighton is a good rule of thumb, but drop us a line to check.
Q. Do you charge by the hour?
A. We charge in blocks of 15 minuets and round it down to the nearest block. So if we visited and left you at 13.55 we would charge you up until 13.45,
Q. I need to know my data is safe. Can I trusts The Mac Man to protect this?
A. We can only give you our word on this. Our policy is to never look at any data in more detail than is necessary to recover it. It's a tricky area and we understand the importance of the issue. We have drawn up a Data Protection Policy Document if you would like to read more let us know.
Q. What is the best way to make payment?
A. The Mac Man will accept cash and cheques and also online bank transfers. We are looking into accepting debit/credit cards online. If you would prefer this let us know. If you are a business, ask about our 30 day account terms.
Q. What is Skype and why do you use it?
A. Skype is a free piece of software that enables you to communicate with others for free. It doesn't contain any spyware and is a great way to stay in touch. We use it to support our customers who require a rapid response. Sometimes e-mail just isn't quick enough. If you would like to try it for free, you can download it here.